Privacy policy.

Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and manage your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Ask AI Doctor is an AI-powered digital health assistant designed to offer general wellness support and health-related information. We are not a healthcare provider and do not offer medical diagnosis or treatment.

For the purposes of data protection laws, Ask AI Doctor is the Data Controller of your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

Type of DataExamplesPurposeContact InformationEmail addressTo send updates, responses, and notificationsHealth InputsQuestions or symptom descriptions you provideTo generate relevant AI responsesUsage DataIP address, browser type, device infoTo improve service performance and ensure securityConsent PreferencesOpt-in statusTo record your choices regarding data use

3. How We Use Your Data

Your personal data is used for the following purposes:

  • To respond to your inquiries or health-related questions

  • To deliver AI-generated wellness information

  • To send you optional email updates or newsletters

  • To improve our services through analytics and feedback

  • To comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your data under the following GDPR-compliant legal bases:

BasisExample Use CaseConsentWhen you opt in to receive emails or updatesLegitimate InterestTo improve service functionality and securityLegal ObligationTo comply with GDPR and other data protection laws

You can withdraw your consent at any time.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. You may request data deletion at any time.

6. Data Sharing

We may share limited data with trusted third-party service providers who support the operation of our platform (e.g., cloud hosting, analytics, email delivery). All third parties are contractually obligated to keep your data secure and confidential.

We will never sell or rent your data to third parties.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access – Know what data we hold about you

  • Right to Rectify – Correct inaccurate or incomplete data

  • Right to Erasure – Request deletion of your data (“right to be forgotten”)

  • Right to Restrict Processing – Limit how your data is used

  • Right to Data Portability – Receive your data in a machine-readable format

  • Right to Object – Object to data processing under certain circumstances

  • Right to Withdraw Consent – At any time, where processing is based on consent

8. Data Security

We use appropriate technical and organizational security measures to protect your personal data, including:

  • SSL encryption

  • Access controls

  • Secure servers and infrastructure

  • Regular security audits

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children’s Privacy

Our services are not intended for users under the age of 16. If we learn that personal data from a child under 16 has been collected without parental consent, we will delete it promptly.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve platform functionality

  • Analyze website traffic

  • Personalize content

You can manage cookie preferences through your browser or our cookie banner. Learn more in our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and where appropriate, notified to you.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Ask AI Doctor Privacy Team
📧 Email: info@askaidoctor.co.uk